FREQUENTLY ASKED QUESTIONS FOR EXPATS
1. Do you speak English?
Yes. Our whole team serves customers in English and Vietnamese, in store and on WhatsApp, Zalo and email.
2. Where are you and when are you open?
18 Nguyen Van Huong, An Khanh Ward (Thao Dien), Ho Chi Minh City. Monday to Saturday 7:00–21:00, Sunday 7:00–17:30. Call or WhatsApp 0925 435 688.
3. Will I know the price before you start a repair?
Yes. We check your device first, then tell you the cause, the price and the time needed. We only start after you agree. If we find another problem during the repair, we ask you before doing anything extra.
4. How long does a repair take?
It depends on the device and the part. We tell you the expected time before we start, and we send you updates and photos as we go. If a part has to be ordered, we tell you the new time.
5. What warranty do I get on a repair?
The warranty depends on the part and is written on your receipt. For example: genuine Apple battery for iPhone, iPad, MacBook: 90 days under Apple's policy; third-party battery: 6 months; laptop and MacBook screen: 3 months; laptop keyboard: 5 months; phone and iPad screen: 1–2 months. Full details are on our Repair Warranty page.
6. What warranty do I get on a new or pre-owned device?
New devices follow the manufacturer's warranty. If a new device has a hardware fault covered by warranty, you can exchange it within 7 days of receiving it. Pre-owned devices from HAGA have a 6-month warranty (phones, MacBooks, laptops, iPads, Apple Watch) or 3 months (AirPods, Apple Pencil, Magic Mouse), and can be exchanged within 30 days of purchase if the fault is covered.
7. I'm moving or leaving Vietnam. What happens to my warranty?
New devices: you can take your device to the brand's authorized service center in your country. Pre-owned devices bought from HAGA: your HAGA warranty stays in place. When you come back to Vietnam, send the device to HAGA for warranty service. Let the HAGA team know before you leave, so we can extend your warranty period.
8. Can you pick up and deliver my device?
Yes. Pickup and delivery is free within 20 km of our store, 8:00–18:00. Tell us your address and a time that suits you.
9. Can I borrow a device while mine is being repaired?
For warranty cases handled by HAGA, we may lend you a temporary device (it may have a lower spec than yours). Ask us when you drop off.
10. How can I pay?
Cash, bank transfer or card. Vietnamese cards have no card fee. International cards carry a card fee: 2% for international Visa, Mastercard and JCB, and 3.9% for American Express.
11. Can I get a VAT invoice for my company?
Yes. We issue electronic VAT invoices. Send us your company name, address, tax code and the email to receive the invoice when you buy.
12. How does selling or trading in my device work?
Send us your model and condition on WhatsApp or Zalo for a first price. We confirm the final price after a technical check in store. To complete the sale you need: your passport, a bank account in your own name, and the device signed out of iCloud/Google and reset. We pay by transfer from our company account. We can't buy devices that are locked, reported lost, or have had hardware or logic board repairs.
13. What about my data and privacy?
Back up your device before a repair when you can. We may ask you to sign out of your accounts or turn off locks for some jobs; we never ask for your passwords in writing on a public channel. Photos we share with you don't show your personal data. See our Data Protection and Privacy page.
14. Do the iPhones you sell support eSIM?
Each product page shows the SIM type (for example Dual eSIM, or eSIM plus a physical SIM). Tell us your carrier and country and we'll check before you buy.