HAGA SMARTECH OVERVIEW
Building People. Growing Responsibly. Reaching Globally
1. OUR STORY
HAGA Smartech was founded in 2010 in Ho Chi Minh City by Founder Le Thi My Hanh, starting as a phone and computer store. Built from the founder’s hands-on experience and dedication, HAGA gradually developed through technology devices, technical repair and customer service.
In 2018, the HAGA Smartech brand was formally established. The name HAGA originally came from “Ha Giang,” the founder’s daughter, and was also chosen for being simple, memorable and internationally adaptable.
After more than 15 years, HAGA has built its business foundation on three important elements: Hands-on Experience – Trust – Service. HAGA was built through doing the work, understanding products and customers, being ready to help, and earning trust through every transaction. This is an essential part of HAGA’s DNA.
Today, HAGA is entering a new stage, preserving the values that built the business while gradually developing a more professional organization where people, culture and service quality can grow for the long term.
2. WHO WE ARE
HAGA Smartech is a technology products and services company, providing technology products, repair services and technology support solutions for individuals and businesses.
HAGA focuses on helping customers:
• Choose the right devices
• Buy, sell and trade devices
• Repair and maintain devices
• Resolve hardware and software issues
• Access quality accessories
• Maintain technology device systems for businesses
Current products and services include devices from major brands such as Apple, Samsung, Surface, Dell, Lenovo and other related technology products. HAGA does not see itself simply as a place to sell devices. Our value lies in supporting customers throughout their technology journey — from selection, buying and selling to repair, maintenance and after-sales support. This is the foundation for HAGA to grow from a technology store into a technology services company.
3. VISION:
To become a trusted and professional technology company, recognized by customers and partners for sustainable growth from Vietnam to the global market.
4. MISSION
To provide quality, transparent and dedicated technology products, services and solutions that help customers use technology with confidence and efficiency, while developing our people and creating sustainable value for customers, partners, communities and society.
5. WHAT WE DO — PRODUCTS & SERVICES
5.1 Technology Devices
Buy, sell and trade new and used technology devices: iPhone, Samsung, MacBook, iPad, Surface, Dell, HP, Asus, Lenovo and other popular technology brands. HAGA aims to provide products suited to customers’ real needs.
5.2 Repair & Technical Services
HAGA provides experienced hardware and software repair and consultation. Services include hardware repair, software troubleshooting, component replacement, mainboard, screen, camera, battery, data backup and technical consultation. The goal is to restore customers’ devices safely, transparently and effectively.
5.3 Genuine Accessories
HAGA provides essential technology accessories such as chargers, earphones, power banks, keyboards, mice, cables, speakers, HDMI, USB and related accessories. HAGA focuses not only on the product, but also on quality, origin and after-sales support.
5.4 Business IT Services
For businesses, HAGA provides IT maintenance, device cleaning, troubleshooting, hardware upgrades, technical support and on-site services. This is an important development direction: building long-term service relationships with businesses.
6. WHO WE SERVE
· Individuals
People who need reliable technology devices, clear advice and good after-sales service.
· International Customers & Expats
Foreigners, overseas Vietnamese and international customers living, working or using services in Vietnam. HAGA has an advantage in English communication and experience serving international customers.
· Businesses
Businesses that need device maintenance, IT support, repair, upgrades and on-site technical services.
· Technology Users & Professionals
Customers who value quality, transparency, speed and advice that fits their needs.
Service area: Thao Dien – An Khanh – Ho Chi Minh City. This is also a natural foundation for HAGA to continue serving the international community in Ho Chi Minh City and expand its capabilities nationally and internationally.
7. HOW WE SERVE — HAGA 5S SERVICE PHILOSOPHY
How we turn our values into everyday service.
1. SMILE — Friendly
We welcome people with warmth, positivity and respect.
2. SERVICE — Quality & Care
We provide the right solution with care and professionalism.
3. SPEED — Fast & Efficient
We act quickly, meet commitments and respect customers’ time without compromising quality.
4. SINCERITY — Honest & Genuine
We communicate honestly, transparently and sincerely in every interaction.
5. SUSTAINABILITY — Responsible & Long-term
We create lasting value for customers, employees, partners and the community.
8. OUR CORE VALUES :
HAGA is built on 4 core values that shape how we think, act, develop and create value.
H — HONESTY
We tell the truth and do what is right. Honesty is our character.
HAGA is honest, principled and transparent in every relationship. We tell the truth, do what is right, keep our promises and act responsibly toward customers, employees, suppliers, partners and the company itself.
A — ACCOUNTABILITY
We take ownership of our actions and results. Accountability is how we work.
HAGA believes discipline creates initiative, freedom and sustainable results. Each person takes ownership of their work, keeps commitments and remains accountable for their actions, decisions and results.
G — GROWTH
We learn, improve and grow together. Growth is our journey.
HAGA is a learning organization that continuously develops knowledge, skills and capabilities; we improve together to develop our people, teams and business.
HAGA aims for responsible and sustainable growth, creating long-term value for employees, customers, partners, the company, the community and the environment.
A — ASSURANCE
We create trust through quality and care. Assurance is the value we deliver.
HAGA is committed to quality, care and a reliable experience in every product and service.
We want customers to feel assured, respected and confident in HAGA.
9. HAGA GREEN CULTURE
HAGA Green Culture is a long-term cultural foundation that shapes how HAGA develops people, operates the business, builds trust and creates sustainable value.
Five directions for people development:
• G — GROW: Learning and development.
• R — RECHARGE: Nutrition and recovery.
• E — EXERCISE: Physical health and movement.
• E — ENGAGE: Connection and togetherness.
• N — NOURISH: Mindfulness and inner strength.
Alongside this is GREEN FOUNDATION – GREEN CARE, maintaining a clean, safe, organized, professional and responsible workplace. We operate on the principles of: Simple – Consistent – Long-term; Voluntary with responsibility; Fit with business operations; Continuous improvement; and Culture demonstrated through behavior.