EXCHANGE – REPAIR – RETURN POLICY AT HAGA SMARTECH

I. EXCHANGE

1. Exchange Conditions:

• Exchange period: within 7 days from the purchase date.

• Products must have original seals, tags, and be unused, with the original purchase invoice.

• Customers may exchange products for different sizes, styles, or due to manufacturing defects.

• Exchanges apply only to full-priced products or discounted items via gift cards. Products purchased in promotional programs or previously exchanged are not eligible, except in cases of technical defects.

2. Product Value for Exchange:

• Exchanged products must have a value equal to or higher than the original purchase.

3. Processing Time:

• Immediate exchange: within 1 day (24 hours)

• Exchange for manufacturing defects: within 3 working days (excluding Sundays and holidays)

4. Cases Not Eligible for Exchange:

• Conditions above are not met.

• Products appear new but show signs of dirt, scratches, missing or damaged accessories due to external factors after purchase.

II. REPAIR

1. Repair Conditions:

• Only simple repairs are performed; complex repairs that may alter the original design are not accepted.

• Products purchased in promotional programs are not eligible for repair.

2. Repair Costs:

• HAGA covers the repair cost for all full-priced products.

3. Processing Time for Repairs:

• Standard repair: up to 3 working days from the customer’s request.

• Other cases are subject to agreement between the customer and HAGA.

III. RETURN

• HAGA does not accept product returns for cash refunds under any circumstances.

NOTE

• Policies may change without prior notice due to product standards. Customers are advised to regularly check the website: https://hagasmartech.com

• For inquiries or complaints regarding product exchange or repair, please contact:

Customer Care – HAGA Smartech

• Address: 18 Nguyen Van Huong, An Khanh Ward (former Thao Dien), Ho Chi Minh City

• Hotline: 092 543 5688 – 0922 741 333

• Complaints: 0922 741 333

• Website: hagasmartech.com

• Email: support@hagasmartech.com